Protect Your Home Intelligently with Axius Support

Professional monitoring, daily check-ups, proactive fixes and full service support - Axius membership lets you come and go with confidence.

Learn more Pricing

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"You need help from smart home tech support company Axius."

- Padtronics

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Stay Protected

Our IT Help Desk Experts use device monitoring software and intrusion detection to defend your connected home-against malware, viruses, hackers and more. We tailor our service to the unique device makeup within each home.

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Always Connected

With Akita, the Axius team is able to detect and fix issues before you even realize anything is wrong. Customized alerts and a secure app keep you in control. Everything magically works.

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Help Desk A Click Away

Our team of verified Tech Experts are all based in the U.S. and available 7 days a week to provide assistance whenever it is needed. Our team is ready to help you today!

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Your smart home should "just work"

From security alerts to keeping your wifi connected - we've got you covered. Get 5-star service to keep your smart home running smoothly (and save you money).

Use the devices of your choice

Home automation should continuously deliver value. Axius ensure that by working seamlessly with your favorite brands to deliver the ultimate smart home solution.

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Pricing

Lite

$19.99 / month

Easy and simple expert support for your Smart Home.

  • Mobile App (Android or IOS)
  • Email Alerts
  • Standard Manufacture Warranty
  • Email & Chat Support
  • Monthly Reports
  • Intelligent AI Alerts

Standard

$29.99 / month

Perfect for those who are ready to have their Smart Home managed by pros.

  • All Lite features plus...
  • Preferred Phone Line Support
  • Professional Monitoring & Pro Active Fixes
  • Track Support Requests
  • Device Storage and Backup by Backblaze
    (1 Device)
  • Identity Protection provided by IdentityForce
    (Individual - 1 Adult)
  • Business Level Web Security by Kaspersky

Premium

$39.99 / month

A fully customized support and management solution with white-glove professional treatment & perks.

  • All Standard & Lite features plus...
  • 24/7 Continuous Professional Monitoring
  • Dedicated Support Expert
  • Tech Coaching & Recommendations
  • 'Axius Protection Plan' by Warrantech
  • Identity Protection provided by IdentityForce
    (FAMILY- 2 Adults + Unlimited children)

Perks

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Device Storage and Backup

Provided by Backblaze

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Business Level Web Security

Provided by Kaspersky

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Axius Protection Plan

by Warrantech

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Identity Protection

Provided by IdentityForce

Frequently Asked Questions

Why do I need Axius Membership?

Axius helps thousands of people secure and troubleshoot their home networks, and our membership adds additional features such as: 24/7 Monitoring, Alerts, Intruder Detection, Device Block, and more.

There are two components to smart home management: proactive and preventative maintenance. Our proactive service comes into play any time you contact our support team or schedule an appointment. The preventative maintenance constantly runs in the background, automagically performing software update, stopping harmful malware and securely protecting your network. Our mission is to provide the best remote tech support for your smart home and devices.

What makes Axius different?

Axius is the all-in-one remote support solution for technology in the home. Our services are designed to improve digital lives with strong security, connectivity monitoring, and live tech support. We hand-pick tech experts who truly care, are friendly, love technology and strive to provide meaningful customer support. What makes Axius truly different from other tech support companies is our commitment to improve lives with our service.

What devices does Axius support?

All of them. But really, we designed Axius to accommodate smart homes of all shapes and sizes. Axius automatically creates your profile to reflect all of the devices connected to your home network. Don't want all of the alerts? Easy. Simply remove it from your dashboard and it will automatically be turned off.

What is the Axius Protection Plan?

The Axius Protection is an innovative new service contract that provides coverage for connected home devices. In addition to repair and replacement services, the plan provides reimbursement for costs associated with professional installation of replacement devices. There is no deductible for the plan but a thirty-day waiting period applies. Please see Terms and Conditions for a complete list of exclusions and coverage.

Coverage is provided by AMT Warranty Corp., who is not affiliated with any manufacturer. In Florida: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Lane, 43rd Floor, New York, NY 10038, FL Lic. #03605. In Texas: Warrantech Consumer Product Services, Inc. is the Service Contract Administrator, TX Lic. #187.

For more details, click here.

Who is this product intended for?

Smart home owners of all ages: busy families, aging adults, households streaming video and audio, and anybody with a home network! Rather than having to call "a friend of a friend" for tech help or drive to a repair shop, Axius members receive excellent remote technology support from the comfort of their own homes.

How does billing work?

Your membership is renewed monthly using the credit card information listed in your Axius account. You can call or log into "My Account" to update credit card and personal information.

Will my membership subscription renew automatically?

Yes, Axius memberships renew automatically. For monthly memberships, you will receive an email reminder with your billing date so you will have time to decide whether to renew. You must call Customer Service to cancel your membership if you do not want to renew.

How do I cancel my membership?

To pause or cancel your membership, please call 1 (800) 331-3575 to speak with our support team.

How secure is Axius?

Your personal data is always encrypted between the Axius app and our servers. Our remote screen-sharing technology is completely safe, and we safeguard all customer information with bank-level security. In other words, Axius is really, really secure. Also, we will never sell your personal information. (We are good people.)

Where is Axius located?

Axius is based in San Francisco, California. When you call Axius for smart home support, you'll be connected to U.S. technicians who speak fluently and clearly. You'll never be outsourced to a foreign call center.

We're here to help troubleshoot and solve any speed bumps you may encounter. We're available via chat Monday-Friday between 9 AM to 9 PM Pacific Standard Time. Outside of those times, we are pretty quick with email.